Returns & Exchange

1. Return Eligibility

Returns will only be accepted if the following conditions are met:

• The return request is raised within 7 days of delivery.
• The product is unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.
• The item is returned in the same condition as received.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

• Used, washed, or damaged products.
• Products without original packaging or tags.
• Customized or made-to-order curtains.
• Products damaged due to improper use after delivery.
• Items marked as Final Sale or Clearance.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Kindly share clear photos of the product and packaging so our team can review your request and arrange a suitable resolution.

4. Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method.
• Refunds are generally completed within 5–7 business days after approval.
• Processing time may vary depending on your bank or payment provider.

5. Exchange Policy

Exchanges are available only for products received in damaged, defective, or incorrect condition, subject to stock availability. If the requested replacement is unavailable, a refund or store credit may be offered.

6. Cancellation Policy

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted. You may refer to this Return Policy after delivery if applicable.

7. Return Shipping

In cases where the return is due to a damaged, defective, or incorrect product, The Parda will bear the return shipping cost. For all other eligible returns, return shipping charges may be the responsibility of the customer unless otherwise stated.

8. Refund Exceptions

• Shipping charges (if applicable) are non-refundable.
• Refunds will not be issued for products that do not meet our return eligibility criteria.
• Refund timelines may vary depending on the payment provider.